1. Orders & Payments
Q: What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and bank transfers. For special payment requests, please contact us at info@zivaaluxe.com.
Q: Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours of placement. After this period, the order is processed and cannot be changed.
Q: Do you offer Cash on Delivery (COD)?
Yes, we offer COD in select regions. Please check at checkout for availability.
2. Shipping & Delivery
Q: How long does shipping take?
Delivery times depend on your location:
- Local (Pakistan): 3-5 business days
- International: 7-14 business days
Q: How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS.
Q: Do you offer international shipping?
Yes, we ship worldwide! Shipping fees and customs duties may apply depending on your country’s regulations.
3. Returns & Exchanges
Q: What is your return policy?
We offer a 7-day return policy on eligible items. Items must be unused, in original packaging, and returned within 7 days of delivery. Custom or personalized jewelry is non-refundable.
Q: How do I initiate a return?
- Email us at info@zivaaluxe.com with your order details.
- Our team will review and approve your request.
- Ship the item back using a trackable courier service.
- Once received, we will process your refund or exchange.
Q: Do you offer exchanges?
Yes, if you’d like to exchange an item, follow the return process and specify the replacement item.
4. Jewelry Care & Material
Q: What materials are used in your jewelry?
Our pieces are crafted with sterling silver, gold plating, Kundan, pearls, Meenakari, and high-quality gemstones. Product details are listed on each item’s page.
Q: How do I take care of my jewelry?
- Store jewelry in an airtight box to prevent tarnishing.
- Avoid exposure to water, perfumes, and harsh chemicals.
- Clean with a soft cloth after use.
5. Custom & Bulk Orders
Q: Do you offer custom jewelry?
Yes! We offer bespoke jewelry for weddings, gifts, and special occasions. Contact us at info@zivaaluxe.com for more details.
Q: Can I place a bulk or wholesale order?
Yes, we offer bulk orders for events and resellers. Email us for pricing and customization options.
6. Contact & Support
Q: How can I contact Zivaa Luxe?
📧 Email: info@zivaaluxe.com
📱 Instagram & Facebook: @ZivaaLuxe
🌐 Website: www.zivaaluxe.com
We are happy to assist you! 💎✨